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Legal terms built around your account and access

We operate pw vip for Indonesia players where local law permits. Your account access, data privacy, payment verification and support contacts are set out here so you know…

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pw vip Legal terms built around your account and access
REACH OUR TEAM

How to contact us about legal and account matters

Team online

Live chat

Open your account and head to the Help tab in the lobby. Our team answers queries about account access, withdrawals, data requests and disputes 24/7 in English.

Email support

Send formal requests—data access, deletion, account closure—to [email protected]. We respond within 48 hours and keep a record of all correspondence for your reference.

Account settings

Update your contact details, payment method and notification preferences directly in your account dashboard. Changes take effect immediately and are logged in your security history.

ACCOUNT SECURITY

How we protect your data and what you control

Encryption

Your login credentials, payment details and transaction history are encrypted in transit and at rest. We use industry-standard TLS 1.3 protocols so your data cannot be intercepted between your device and our servers.

Identity verification

Before your first withdrawal, we verify your name, ID number and address against national records. This protects both your account and our payment partners from fraud and ensures compliance with local financial rules.

Data retention

We store your account data while active. After you close your account, we keep transaction records for seven years to comply with financial record-keeping laws, then delete everything unless law requires otherwise.

Cookie consent

When you first visit pw vip, we ask for your cookie consent. Session cookies track your login and help prevent fraud. You can opt out in your browser settings without losing access to your account.

Payment partner sharing

We share your verified name, phone and transaction amount only with DANA, OVO, GoPay, QRIS processors and bank partners to complete deposits and withdrawals. They use this data only to process your payments.

Request changes

You can request to access, correct or delete your data by emailing [email protected] or using the Data Request form in your account settings. We respond within 30 days and confirm all changes in writing.

Questions about your account, data and access

Your account remains open and your balance is held securely. If you do not log in for 12 months, we may pause notifications but your funds are not forfeited. To close your account permanently, email [email protected] with your account number and we will process closure within 5 business days.

Yes. Log into your account, go to Settings > Data & Privacy > Request My Data, or email [email protected]. We compile your account details, transaction history and communications and send them to you within 30 days in a readable format.

Contact our support team via live chat or email [email protected] with your transaction ID. We investigate with your payment partner (DANA, OVO, GoPay, QRIS or your bank) within 48 hours and either recover the funds or provide a detailed explanation and next steps.

Change your password immediately and contact live chat. If funds are missing, we review your account login history and work with your payment partner to dispute fraudulent transactions. Enable two-factor authentication in Settings to prevent future unauthorised access.

Your data is shared only with DANA, OVO, GoPay, QRIS processors and your bank to complete payments. We do not sell your data, and we do not share it with advertisers or external marketers. All sharing is encrypted and covered by confidentiality agreements.

For account closures, data access requests and disputes, we respond within 30 days. For urgent account security issues, our live chat team responds within one hour. All formal requests sent to [email protected] are logged and tracked with a reference number.

Your data is stored on encrypted servers in secure data centres compliant with regional data protection rules. Access is restricted to pw vip staff who need it to process your account, withdrawals and support requests. Staff are bound by confidentiality agreements and do not access your data for any other purpose.

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